Returns & Exchanges
ONLINE PURCHASES
Return or exchange an item purchased online
Subject to the following, we will gladly refund you by mail or at the branch of your choice, according to the initial payment method, any unworn merchandise, in perfect resale condition and in its original box.
You have up to 30 days from the shipping date to make a return.
*Restrictions: Final sale on all merchandise reduced by 50% or more.
Returns or exchanges by MAIL (Fee of $4.99)
You must make your return/exchange by clicking here.
You will need your email address and order number to submit your request. Following your request, we will approve your return or exchange request as soon as possible. You will then receive an email containing a prepaid return label.
You have up to 30 days from the shipping date to make a return.
NOTE: Initial shipping costs are not refunded for returns and a fee of $4.99 will be deducted from any refund made by mail.
Returns or exchanges in store (FREE)
You can return your order to one of our 20 stores.
Make sure to bring us the unworn item(s) in their respective box, and have your invoice with you.
You have up to 30 days from the shipping date to make a return.
NOTE: Initial shipping costs are not refunded for returns.
IN-STORE PURCHASES
You can return the item(s) for an exchange or a full refund within 14 days of purchase.
You must have your invoice and the original box. Refunds will be made via the payment method used at the time of purchase. Items purchased with a gift card will be refunded on a new gift card.
PRICE ADJUSTMENT
We offer a unique price adjustment policy on an item purchased at regular price only within 14 days of purchase. The original invoice is required.
GIFT CARD
Our gift cards can only be used for the purchase of our merchandise in store. They are neither refundable nor exchangeable for monetary value.
FINAL SALE
A sale product stamped red final sale cannot be exchanged or refunded. Final sale on all merchandise reduced by 50% or more.
COVID-19: If the store in your region is temporarily closed due to Covid-19 measures, an additional 15-day delay will be granted for all returns and exchanges following the reopening of your store.
Holiday Season Policy: During the holiday season, the exchange period will be extended until January 9, 2022. All other conditions will remain the same as our regular terms.