Need help or want to contact us about your order? No problem!
Simply email us at web@bopied.com or call us at 1-844-651-9222

Please note that our customer service is available Monday to Friday, from 9:00 AM to 5:00 PM.

We have 20 stores across Quebec. To find the store nearest you,click here

Subject to the following, we will gladly refund you by mail or at the branch of your choice, using the original payment method, for any unworn merchandise, in perfect resalable condition and in its original box. You have up to 30 days from the shipping date to make a return.

*Restrictions: All merchandise discounted by 50% or more is final sale.


PROMOTION
If you received a discount based on a minimum order value and you wish to return items such that the order value and/or quantity ordered falls below the required minimum, your purchase will no longer be eligible for the discount and the value of your credit/discount will be deducted from your refund.

Yes, you can absolutely visit one of our 20 stores to exchange or return an online order.

Please make sure to bring the unworn item(s) in their respective boxes, and have your invoice with you.
You have up to 30 days from the shipping date to make a return.

Restrictions:All merchandise reduced by 50% or more is a final sale.

Two options are available for returning an online order. You can return the item(s) by mail (fee of $4.99), or at one of our 20 Bopied and Tendances chaussures stores (Free).

RETURNS BY MAIL(Fee of $4.99)
You must initiate your return/exchange by clicking here:

 RETURN OR EXCHANGE AN ITEM PURCHASED ONLINE

You will need your email address and order number to submit your request. Following your request, we will approve your return or exchange request as soon as possible. You will then receive an email containing a prepaid return label.
You have up to 30 days from the shipping date to make a return.

NOTE:Original shipping costs are not refunded for returns and a $4.99 fee will be deducted from any refund made by mail.

Restrictions: Final sale on all merchandise reduced by 50% or more.

If you received an item you did not order, please email us at web@bopied.com

You must have your invoice and the original box. Refunds will be processed using the original payment method. Items purchased with a gift card will be refunded to a new gift card.

PRICE ADJUSTMENT We offer a one-time price adjustment policy on an item purchased at regular price only within 14 days of purchase. The original invoice is required.

GIFT CARD Our gift cards can only be used for the purchase of our merchandise in-store. They are neither refundable nor exchangeable for monetary value.

FINAL SALE A product on sale stamped in red as "final sale" cannot be exchanged or refunded. Final sale on all merchandise reduced by 50% or more.

PROMOTION If you benefited from a discount based on a minimum order and wish to return items where the order value and/or quantity ordered falls below the required minimum, your purchase will no longer be eligible for the discount, and the value of your credit/discount will be deducted from your refund.

We offer fast and affordable delivery:

• Orders of $120 or more*: Free delivery
• Orders under $120: $8.99

*Amounts are calculated after discounts and before taxes. Take the opportunity to do your shopping and get free delivery by grouping your items!

Delivery is offered only to residents of Canada.

Orders will be shipped by Canada Post or Tecor within two to four business days of the invoice date.
A tracking number will be sent to you by email when your order is picked up from our facilities.
Please note that during peak periods, services may be slowed down.

Please note that there may be a slightly longer delivery time during busy periods such as sales (Black Friday, Boxing Day), during the holiday season, or in connection with situations beyond the control of the BOPIED group.

You can track the progress of your order by clicking on the tracking link included in your shipping confirmation email. If you have not received this email, please feel free to contact our customer service for assistance.

Please allow 3 business days before opening a service ticket with the delivery partner. Sometimes the package will arrive the next day or the day after. Please contact us at web@bopied.com if you still have not received it after the waiting period.

You will receive an email confirmation for your order. If you do not receive it, please contact us at web@bopied.com.

At the end of your online order, at the time of payment, you can enter your promotional code in the dedicated field.

We offer a 14-day price adjustment policy from the date of purchase.

You can cancel your order if it has not yet been shipped. Please contact us at web@bopied.com and we will process a refund for your order without any problem.